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Most issues in SubLedger have a straightforward fix. Work through the relevant section below — each one covers what causes the problem and exactly what to do about it. If none of these resolve your issue, contact support and include as much detail as you can.

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Login & account access

You can reset your password from the SubLedger sign-in screen.
1

Go to the sign-in page

Navigate to app.mysubledger.com and click Forgot your password? below the sign-in form.
2

Enter your account email

Type the email address you used when you created your SubLedger account and submit the form.
3

Check your inbox

Open the password reset email. If it doesn’t appear within a few minutes, check your spam or junk folder.
4

Set a new password

Click the link in the email, then enter a new password twice to confirm. Passwords must be at least 8 characters.
If you signed up with Google, you don’t have a SubLedger password — sign in with Continue with Google instead.
If you’re certain your password is right but login is failing, try these steps in order:
  1. Clear your browser cache and cookies, then try logging in again.
  2. Try a different browser or an incognito/private window to rule out a browser extension conflict.
  3. Check that caps lock is off — passwords are case-sensitive.
  4. Confirm you’re using the right email address — if you have multiple email accounts, you may be entering credentials for the wrong one.
  5. Check whether you originally signed up with Google. If you did, there’s no password on the account — use Continue with Google.
If none of these work, email support with your account email and a description of what you see when you try to log in.

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Reminder emails

The most common cause is that reminders were never switched on — they’re off by default on new accounts.
1

Confirm reminders are switched on

Click Profile in the top navigation and scroll to the Renewal Reminders card. Make sure the Email reminders toggle is on. If it was off, no reminders have been sent.
2

Check your spam folder

Search for emails from noreply@reminders.mysubledger.com in your spam, junk, or promotions folder. If you find them there, mark them as “not spam” so future reminders land in your inbox.
3

Check the renewal date and lead time

Reminders go out based on the Remind me lead time in the same card — 7 days before renewal by default. If a renewal is closer than your lead time, the reminder for this cycle has already passed.
4

Verify your account email

On the Profile page, check that the email shown in the Account card is one you actually read.
Add noreply@reminders.mysubledger.com to your contacts or email whitelist so SubLedger reminders always reach you.
Go to Profile and find the Renewal Reminders card. With Email reminders switched on, use the Remind me dropdown to choose 1, 3, 7, 14, or 30 days before renewal. The change saves immediately and applies to your next reminder.
The lead time is account-wide — it applies to every subscription you track. SubLedger doesn’t support a different reminder setting for individual subscriptions.

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Subscriptions not saving or updating

If a subscription entry vanishes after you save it or after a page refresh, try the following:
1

Check your internet connection

SubLedger requires an active connection to save changes. Verify you’re online and try saving again.
2

Reload the page and check again

Occasionally a display glitch can make an entry appear missing. Reload the page — if the subscription was saved successfully, it should reappear.
3

Check whether you're at your plan limit

If you’re over your plan’s subscription limit, new entries are blocked. See the locked-entries section below.
4

Re-enter the subscription

If the entry is genuinely missing, add it again. Make sure you click Save before navigating away.
Do not navigate away from a subscription form before saving. Unsaved changes are discarded when you leave the page.
If you see Edit (locked) on a subscription’s action menu, your account is over its plan’s active-subscription limit — usually after a downgrade.SubLedger keeps your oldest subscriptions active and locks the most recently added ones that exceed the limit. Locked entries are never deleted automatically.To unlock them, either upgrade your plan or delete enough entries to get back under the limit. See upgrading and downgrading.
SubLedger gives you two different actions, and they do different things. Neither one cancels the subscription with the provider — for that, log in to the provider’s website directly.Cancel Sub marks the subscription as cancelled. The record stays in your list with its cancellation date, and it stops counting toward your spend totals. You can Reactivate it later from the same menu.To cancel an entry:
  1. Open the subscription’s action menu (the three-dot button on its card).
  2. Select Cancel Sub.
Delete removes the record permanently, along with its history.To delete an entry:
  1. Open the subscription’s action menu and choose Edit Details.
  2. On the edit page, click Delete.
  3. Confirm when prompted.
Deleting is permanent and cannot be undone. If you might want the history later, cancel instead of deleting.
To update a billing cycle (for example, from monthly to yearly):
  1. Open the subscription’s action menu and choose Edit Details.
  2. Change the billing cycle field to the new frequency.
  3. Update the Renewal date to match the new cycle if needed.
  4. Click Save.
SubLedger recalculates your spend summary automatically to reflect the updated cycle.

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Billing questions

Charges from SubLedger will appear on your statement as MABLLC or Michele A Barard LLC. If you see a charge you don’t recognize:
  1. Check whether you recently upgraded from the Free plan.
  2. Log in to SubLedger, go to Profile → Plan & Billing, and click Manage billing to review your plan and payment history.
  3. If you still don’t recognize the charge, email support with the charge amount and date so we can investigate.
Payment details are handled by Stripe, SubLedger’s payment processor.Go to Profile → Plan & Billing and click Manage billing. This opens the Stripe billing portal, where you can update your card, billing address, and view invoices. Changes take effect immediately.
Manage billing appears only if you’re on a paid plan.
Go to the Pricing page in the top navigation and click the downgrade button on the plan you want. Downgrades take effect at the end of your current billing period, so you keep full access through what you’ve already paid for.A scheduled downgrade is shown on both the Pricing page and the Plan & Billing card on your profile, with a Cancel scheduled downgrade link if you change your mind before it takes effect.Downgrading to Free stops future charges and your data is retained — though entries over the new plan’s limit become locked. See upgrading and downgrading.If you have trouble changing your plan, contact support and include your account email.

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Still need help?

If none of the above resolved your issue, reach out directly.

Email support

help@mysubledger.com — include your account email and a description of the issue.

Phone support

678.369.3348 — available during business hours (Eastern Time).