Skip to main content
Most issues in SubLedger have a straightforward fix. Work through the relevant section below — each one covers what causes the problem and exactly what to do about it. If none of these resolve your issue, contact support and include as much detail as you can.

​
Login & account access

You can reset your password from the SubLedger login screen.
1

Go to the login page

Navigate to app.mysubledger.com and click Forgot password? below the sign-in button.
2

Enter your account email

Type the email address you used when you created your SubLedger account and click Send reset link.
3

Check your inbox

Open the password reset email from SubLedger. If it doesn’t appear within a few minutes, check your spam or junk folder.
4

Set a new password

Click the link in the email, enter a new password, and log in.
Password reset links expire after 24 hours. If yours has expired, repeat the process to request a new one.
If you’re certain your password is right but login is failing, try these steps in order:
  1. Clear your browser cache and cookies, then try logging in again.
  2. Try a different browser or an incognito/private window to rule out a browser extension conflict.
  3. Check that caps lock is off — passwords are case-sensitive.
  4. Confirm you’re using the right email address — if you have multiple email accounts, you may be entering credentials for the wrong one.
If none of these work, email support with your account email and a description of what you see when you try to log in.

​
Reminder emails

Reminder emails can fail to arrive for a few common reasons.
1

Check your spam folder

Search for emails from help@mysubledger.com in your spam, junk, or promotions folder. If you find them there, mark them as “not spam” so future reminders land in your inbox.
2

Confirm the reminder is enabled

Open the subscription in SubLedger and verify that the reminder toggle is turned on. SubLedger enables reminders by default for every subscription, but they can be turned off manually.
3

Check the renewal date

Reminders are sent 7 days before the renewal date by default. If your renewal date is less than 7 days away, the reminder for this cycle may have already passed.
4

Verify your account email

Go to Account → Settings and confirm that the email address shown is the one you check regularly.
To make sure SubLedger emails always reach you, add help@mysubledger.com to your contacts or email whitelist.
SubLedger sends reminders 7 days before a renewal by default. To adjust this, open the subscription you want to change, find the Reminder setting, and select a different lead time from the dropdown. Changes take effect for the next reminder cycle.

​
Subscriptions not saving or updating

If a subscription entry vanishes after you save it or after a page refresh, try the following:
1

Check your internet connection

SubLedger requires an active connection to save changes. Verify you’re online and try saving again.
2

Reload the page and check again

Occasionally a display glitch can make an entry appear missing. Reload the page — if the subscription was saved successfully, it should reappear.
3

Re-enter the subscription

If the entry is genuinely missing, add it again. Make sure you click Save (or the equivalent confirm button) before navigating away.
Do not navigate away from a subscription form before saving. Unsaved changes are discarded when you leave the page.
“Canceling” a subscription in SubLedger means removing the entry from your tracked list — it does not cancel the subscription with the provider. To do that, you need to log in to the provider’s website directly.To remove a subscription entry from SubLedger:
  1. Open the subscription from your dashboard.
  2. Click Edit or the options menu (three dots).
  3. Select Delete and confirm when prompted.
The entry will be removed from your list and will no longer appear in your spend totals.
To update a billing cycle (for example, from monthly to annual):
  1. Open the subscription from your dashboard.
  2. Click Edit.
  3. Change the Billing cycle field to the new frequency.
  4. Update the Next renewal date to match the new cycle if needed.
  5. Click Save.
SubLedger will recalculate your spend summary automatically to reflect the updated cycle.

​
Billing questions

Charges from SubLedger will appear on your statement as MABLLC or Michele A Barard LLC. If you see a charge you don’t recognize:
  1. Check whether you recently upgraded from the Free plan.
  2. Log in to SubLedger and go to Account → Billing to review your plan and payment history.
  3. If you still don’t recognize the charge, email support with the charge amount and date so we can investigate.
Go to Account → Billing in SubLedger to update your credit card number, expiration date, or billing address. Changes take effect immediately and will apply to the next billing cycle.
You can change your plan at any time from Account → Billing → Change plan. Downgrading to the Free plan stops future charges. Your data is retained.If you have trouble changing your plan, contact support and include your account email.

​
Still need help?

If none of the above resolved your issue, reach out directly.

Email support

help@mysubledger.com — include your account email and a description of the issue.

Phone support

678.369.3348 — available during business hours (Eastern Time).