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Documentation Index

Fetch the complete documentation index at: https://help.mysubledger.com/llms.txt

Use this file to discover all available pages before exploring further.

The SubLedger support team is here to help you with account questions, billing issues, and anything else that isn’t working as expected. Reach out by email or phone — include a few key details upfront and you’ll get a faster, more useful response.

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How to reach us

Email support

help@mysubledger.com — the fastest way to get help. Responses are typically sent within one business day.

Phone support

678.369.3348 — available during business hours (Eastern Time).
For billing disputes or account-specific questions, email is preferred. It gives us a written record and lets us attach screenshots or account details to our reply.

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What to include in your message

Including the right details upfront means we can usually resolve your issue in a single reply — no back-and-forth needed.
1

Describe the problem clearly

Explain what you were trying to do and what happened instead. For example: “I added a subscription but it disappeared after I refreshed the page.”
2

Include your account email

Let us know the email address associated with your SubLedger account so we can look up your account quickly.
3

Note the date and time

If the issue occurred at a specific time, include that — it helps us check logs and identify what went wrong.
4

Add a screenshot if possible

A screenshot of any error message or unexpected behavior speeds up diagnosis considerably.

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Mailing address

If you need to contact SubLedger in writing: 
Michele A Barard LLC
5579 Chamblee Dunwoody Rd, Ste B1071
Dunwoody, Georgia, 30338
For privacy-related requests — such as California Privacy Rights requests or data deletion inquiries — email help@mysubledger.com with the relevant subject line. See the privacy policy for details.