How to reach us
Email support
help@mysubledger.com — the fastest way to get help. Responses are typically sent within one business day.
For billing disputes or account-specific questions, email is preferred. It gives us a written record and lets us attach screenshots or account details to our reply.
What to include in your message
Including the right details upfront means we can usually resolve your issue in a single reply — no back-and-forth needed.1
Describe the problem clearly
Explain what you were trying to do and what happened instead. For example: “I added a subscription but it disappeared after I refreshed the page.”
2
Include your account email
Let us know the email address associated with your SubLedger account so we can look up your account quickly.
3
Note the date and time
If the issue occurred at a specific time, include that — it helps us check logs and identify what went wrong.
4
Add a screenshot if possible
A screenshot of any error message or unexpected behavior speeds up diagnosis considerably.