> ## Documentation Index
> Fetch the complete documentation index at: https://help.mysubledger.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact SubLedger support: email, phone, and address

> Get in touch with the SubLedger support team by email or phone. Learn which details to include in your message to get a faster, more useful response.

The SubLedger support team is here to help you with account questions, billing issues, and anything else that isn't working as expected. Reach out by email — include a few key details upfront and you'll get a faster, more useful response.

## How to reach us

<Card title="Email support" icon="mail" href="mailto:help@mysubledger.com">
  [help@mysubledger.com](mailto:help@mysubledger.com) — the fastest way to get help. Responses are typically sent within one business day.
</Card>

<Note>
  For billing disputes or account-specific questions, email is preferred. It gives us a written record and lets us attach screenshots or account details to our reply.
</Note>

## What to include in your message

Including the right details upfront means we can usually resolve your issue in a single reply — no back-and-forth needed.

<Steps>
  <Step title="Describe the problem clearly">
    Explain what you were trying to do and what happened instead. For example: "I added a subscription but it disappeared after I refreshed the page."
  </Step>

  <Step title="Include your account email">
    Let us know the email address associated with your SubLedger account so we can look up your account quickly.
  </Step>

  <Step title="Note the date and time">
    If the issue occurred at a specific time, include that — it helps us check logs and identify what went wrong.
  </Step>

  <Step title="Add a screenshot if possible">
    A screenshot of any error message or unexpected behavior speeds up diagnosis considerably.
  </Step>
</Steps>

<Tip>
  For privacy-related requests — such as California Privacy Rights requests or data deletion inquiries — email [help@mysubledger.com](mailto:help@mysubledger.com) with the relevant subject line. See the [privacy policy](/support/privacy-policy) for details.
</Tip>